THE EXPERIENCE
What can I expect from the The Hotel Who: A Love Story?
Journey through the Biltmore Hotel's luxury penthouse alongside eccentric characters who will guide you as you solve riddles and gather ingredients for a magical, spell-breaking elixir. Complete the evening with a captivating 1950s dance to cap off this unforgettable experience in Los Angeles.
Where is the experience located?
The event will take place at Hotel Biltmore, 506 S Grand Ave, Los Angeles
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue, it is possible some experiences will take place outdoors for short scenes.
How long does the experience last?
April 15 - July 15, 2023.
Thurs, Sun:
General Admission - 1950s Dance Only Ticket:
Start Time: 8:00pm
End Time: 11:00pm
Premium Admission Ticket:
Start Time: 6:00pm
End Time: 11:00pm
Fri-Sat:
General Admission - 1950s Dance Only Ticket:
Start Time: 8:00pm
End Time: 11:00pm
Premium Admission Ticket:
Start Time: 6:00pm
End Time: 11:00pm
VIP Overnight Stay Ticket:
Check in: 4:00-5:00pm
Start Time: 6:00pm
Check out/ End Time: 11:00am
Is it COVID secure and safe?
The experience is designed to be COVID safe.
Is there air conditioning?
Yes.
Is the experience accessible for deaf people?
Unfortunately, at this time, the experience is not currently accessible for those who are deaf.
What accessibility options do we have for someone visually impaired?
Unfortunately, at this time, the experience is not currently accessible for those who are visually impaired.
Will there be strobe lights?
No.
Will food and beverage be available on site for purchase?
Beverages will be on sale during the experience on site.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes.
Will restrooms be available on site?
Yes.
Are there vegan or gluten free options available?
Yes.
ACCESS
Do I need to wear a mask?
For the safety and comfort of everyone, masks are recommended within the experience, but not required. We always follow the CDC guidelines to ensure a safe event.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 45 minutes.
What happens if I arrive late?
Can I bring animals?
No.
Are service dogs allowed?
Yes.
Is there an age requirement?
All ages are welcome.
Is the venue ADA compliant?
Yes.
Is there parking available?
Yes, valet.
What if the weather is bad?
It won’t be a problem as the experience is indoors.
What are the prohibited items at the experience?
Flash photography, alcohol, anything which may disturb the other patrons.
Are wheelchairs available to rent?
They are not available to rent.
TICKETS
Can I purchase a ticket at the event?
Yes, if tickets are available they can be purchased on site.
Where can I get tickets?
Are refunds allowed? What is the exchange policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.
Is there a Military discount?
No.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please
contact us for more information. Make sure to include your ticket order number.
What are the official sellers for this experience?
Official tickets for The Hotel Who: A Love Story can only be
purchased on Fever. Tickets are not available on any other website or ticketing platform.
Can I make a Group Booking?
If you would like to book for a group, please
contact us Tickets are not available on any other website or ticketing platform.
Can I make a Group Booking?
If you would like to book for a group, please
contact us to get in touch with your preferred attendance date and the size of your group.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please
contact us
- Los Angeles -
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Step back in time with us and enter the magical and mysterious world of The Hotel Who
1950s Style at
Vibrant Party
Dinner, Drinks, Brunch
